Fees will be waived in cases of defective products, lost shipments, damage sustained during shipping, or mistakes made by Mecha Warehouse.
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When a refund is subject to such a fee, we will offer you the option to receive the refund as store credit in the form of a Mecha Warehouse gift card for the full value of the refund. Please note: refunds may be subject to a 5% cancellation/restocking fee to cover the costs of the credit card transaction. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange.
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